{"id":34855,"date":"2024-12-11T10:33:51","date_gmt":"2024-12-11T10:33:51","guid":{"rendered":"https:\/\/www.thehippohouse.org\/?page_id=34855"},"modified":"2024-12-11T11:00:39","modified_gmt":"2024-12-11T11:00:39","slug":"about-shipping","status":"publish","type":"page","link":"https:\/\/www.thehippohouse.org\/en\/about-shipping\/","title":{"rendered":"About Shipping"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34855\" class=\"elementor elementor-34855\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-22e91a3a elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"22e91a3a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4635d9\" data-id=\"4635d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28b70700 elementor-widget elementor-widget-heading\" data-id=\"28b70700\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipments from the Hippo Charity Shop \ud83e\udd9b\ud83d\udc99<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5977de3b elementor-widget elementor-widget-text-editor\" data-id=\"5977de3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We want your experience at <strong>The Hippo House Store<\/strong> to be as warm and special as <strong>our Mission<\/strong>. Every order you place not only brings you a <strong>meaningful product<\/strong>, but also helps us continue to create <strong>free educational resources<\/strong> for families living with <strong>hypoglycemia<\/strong>. Here is everything you need to know to receive your products with <strong>ease and confidence<\/strong>. <strong>\ud83d\udce6<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60ec3180 elementor-widget elementor-widget-heading\" data-id=\"60ec3180\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83c\udf0d Where do we ship?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e6dcbc elementor-widget elementor-widget-text-editor\" data-id=\"0e6dcbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <strong>Hippo Store<\/strong> crosses borders to reach you. We currently ship within <strong>mainland Spain<\/strong>, <strong>European Union<\/strong> and <strong>some countries of the European Economic Area. <\/strong><\/p><p>Do you live outside these areas and want a little piece of Hippo at home? \ud83d\udc8c Write us at <strong><a href=\"mailto:info@thehippohouse.org\">info@thehippohouse.org<\/a><\/strong>, and we will do our best to make your order come true. Because, as you know, good causes have no borders. \u2708\ufe0f\ud83d\udcab<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0162231 elementor-widget elementor-widget-heading\" data-id=\"0162231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udce6 How long will your order take to arrive from the Hippo Store? \ud83e\udd9b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6724d80 elementor-widget elementor-widget-text-editor\" data-id=\"6724d80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At <strong>The Hippo House<\/strong>, we want you to enjoy your purchase as soon as possible, because we know that each package brings more than just products: it brings solidarity, hope and learning! \ud83d\udc8c As a <strong>solidarity team,<\/strong> we put all our <strong>Love<\/strong> and resources into each shipment, making sure it arrives <strong>quickly and smoothly.<\/strong><\/p><p>Once you confirm your order, if all products are in <strong>stock<\/strong>, we will process it within <strong>24 business hours<\/strong> maximum. If you chose to pay by <strong>bank transfer<\/strong>, we would need to receive the amount in our account before we can start the process, but don&#8217;t worry, as soon as we receive it, we will have your order ready to ship within 24 business hours!<\/p><p>Normally, orders take between <strong>2 and 7 working days<\/strong> to arrive from the time of confirmation. Every purchase has our <strong>dedication and love<\/strong> to make sure you have an experience as sweet and seamless as <strong>the resources we help create<\/strong>. \ud83e\udd9b\ud83d\udc99<\/p><p><strong>Delivery<\/strong> will depend on where you live, these are the <strong>usual transit<\/strong> times after shipment:<\/p><ul><li><strong>1-2 days: <\/strong>mainland Spain and Portugal.<\/li><li><strong>2-3 days: <\/strong>France.<\/li><li><strong>3-4 days:<\/strong> Germany, Austria, Belgium, Holland, Italy, Luxembourg, United Kingdom.<\/li><li><strong>4-5 days:<\/strong> Denmark, Slovakia, Slovenia, Czech Republic, Finland, Hungary, Sweden.<\/li><li><strong>4-6 days:<\/strong> Norway, Poland, Ireland, Romania, Switzerland.<\/li><li><strong>5-6 days:<\/strong> Bulgaria, Estonia, Greece, Latvia, Lithuania.<\/li><li><strong>6-10 days:<\/strong> Bosnia and Herzegovina, Serbia, Montenegro, Croatia.<\/li><\/ul><p>If any of the products you ordered <strong>are not in stock<\/strong>, we will contact you to <strong>inform<\/strong> you and offer you <strong>options<\/strong>. Some items are so special that, if they are out of stock, we will <strong>manufacture them exclusively for you<\/strong>. If for any reason it is not possible to manufacture it, we will let you know as soon as possible and update our <strong>solidarity store.<\/strong><\/p><p>Do you need your order for a special date? Write to us and we&#8217;ll play <strong>magic<\/strong> to help you. \ud83e\ude84\ud83d\udcab<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55a7f6c elementor-widget elementor-widget-heading\" data-id=\"55a7f6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udcb6 How much does shipping cost?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3adb63 elementor-widget elementor-widget-text-editor\" data-id=\"f3adb63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We know you want to know the costs before completing your purchase, here are the details!<\/p><p><strong>Shipping within Spain and Portugal:<\/strong><\/p><ul><li><strong>Peninsular Spain and Portugal<\/strong>: <strong>8,75\u20ac<\/strong><\/li><li>For shipments to the Islands, please contact us.<\/li><\/ul><p><strong>Shipments within Europe and European Economic Area (by zones):<\/strong><\/p><ul><li><strong>Zone 1<\/strong>: Germany, France, Luxembourg, Netherlands \u2013 <strong>18,75\u20ac<\/strong><\/li><li><strong>Zone 2<\/strong>: Belgium, Austria, Italy, Czech Republic \u2013 <strong>21\u20ac<\/strong><\/li><li><strong>Zone 3<\/strong>: Denmark, Ireland, Slovakia, Poland, Slovenia, Hungary \u2013 <strong>22,50\u20ac<\/strong><\/li><li><strong>Zone 4<\/strong>: Croatia, Latvia, Sweden, Estonia, Lithuania \u2013 <strong>35,75\u20ac<\/strong><\/li><li><strong>Zona 5<\/strong>: Bulgaria, Greece, Finland, Romania \u2013 <strong>40,50\u20ac<\/strong><\/li><li><strong>Zona 6: <\/strong>Bosnia and Herzegovina, Norway, Serbia, Montenegro, Switzerland <strong>\u2013 50\u20ac<\/strong><\/li><\/ul><p>If you wish to receive your order in a location that is not listed, no problem! Please contact us via email at <strong><a href=\"mailto:info@thehippohouse.org\">info@thehippohouse.org<\/a> <\/strong>or call us at <strong>+34 931 782 359<\/strong>, and we will give you all the information you need.<\/p><p>Remember that every penny you contribute through shipping costs is used to ensure that your order arrives safely and on time. <strong>Thank you for understanding! <\/strong><strong>\ud83c\udf1f<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e92c21 elementor-widget elementor-widget-heading\" data-id=\"9e92c21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udce9 Can I track my order?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d0530d elementor-widget elementor-widget-text-editor\" data-id=\"5d0530d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Of course! Once your order is on its way, you will receive an email with the <strong>tracking number<\/strong>. This way you will know exactly when it will arrive at your door.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ccaf32 elementor-widget elementor-widget-heading\" data-id=\"8ccaf32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u2728 More than a shipment: you are changing lives<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edd6a81 elementor-widget elementor-widget-text-editor\" data-id=\"edd6a81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remember that by choosing to shop at the <strong>Hippo Charity Store<\/strong>, you are not only receiving <strong>products with Heart and Soul<\/strong>, but you are also helping our Mission: <strong>100% of the profits go to create new educational and recreational resources for families living with hypoglycemia.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5227232 elementor-widget elementor-widget-heading\" data-id=\"5227232\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83e\udde1 Thank you for being part of the Hippo Family! \ud83e\udd9b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipments from the Hippo Charity Shop \ud83e\udd9b\ud83d\udc99 We want your experience at The Hippo House Store to be as warm and special as our Mission. Every order you place not only brings you a meaningful product, but also helps us continue to create free educational resources for families living with hypoglycemia. Here is everything you &#8230; <a title=\"About Shipping\" class=\"read-more\" href=\"https:\/\/www.thehippohouse.org\/en\/about-shipping\/\" aria-label=\"Read more about About Shipping\">Leer m\u00e1s<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-34855","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/pages\/34855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/comments?post=34855"}],"version-history":[{"count":0,"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/pages\/34855\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/media?parent=34855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}