{"id":34963,"date":"2024-12-12T16:06:42","date_gmt":"2024-12-12T16:06:42","guid":{"rendered":"https:\/\/www.thehippohouse.org\/?page_id=34963"},"modified":"2024-12-12T16:10:24","modified_gmt":"2024-12-12T16:10:24","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.thehippohouse.org\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34963\" class=\"elementor elementor-34963\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-407dd1b3 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"407dd1b3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2165a382\" data-id=\"2165a382\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35a3510c elementor-widget elementor-widget-heading\" data-id=\"35a3510c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hippo Charity Store Return Policy\ud83e\udd9b\ud83d\udc99<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ab6468e elementor-widget elementor-widget-text-editor\" data-id=\"3ab6468e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hello! Need to <strong>return<\/strong> something? No worries, at the <strong>Hippo Store,<\/strong> we\u2019re here to help with all the <strong>Love<\/strong> and make the process as <strong>easy<\/strong> as possible. Here\u2019s everything you need to know about <strong>handling returns<\/strong> and what to <strong>keep in mind. <\/strong><strong>\ud83c\udf1f<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d93a392 elementor-widget elementor-widget-heading\" data-id=\"6d93a392\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udc8c How to request a return?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57540416 elementor-widget elementor-widget-text-editor\" data-id=\"57540416\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you\u2019d like to <strong>return an item<\/strong>, the first thing to do is get in touch with us. You can reach out in several ways:<\/p><ul><li><strong>Contact form<\/strong> on our website.<\/li><li><strong>Email: <\/strong>send us a message at <a href=\"mailto:info@thehippohouse.org\"><strong>info@thehippohouse.org<\/strong><\/a><strong>.<\/strong><\/li><li><strong>Phone<\/strong>: Call us on <strong>+34 931 782 359.<\/strong><\/li><\/ul><p>Please let us know that you\u2019d like to <strong>make a return<\/strong> and <strong>which product<\/strong> you want to send back. \ud83e\udd9b A member of the <strong>Hippo team<\/strong> will get back to you <strong>quickly<\/strong> with all the <strong>instructions<\/strong> to proceed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61b0797f elementor-widget elementor-widget-heading\" data-id=\"61b0797f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u23f3 Return conditions and timeframes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74ebcaa5 elementor-widget elementor-widget-text-editor\" data-id=\"74ebcaa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We know plans can change, and that\u2019s okay! Here\u2019s what you <strong>need<\/strong> to know to return an item:<\/p><ul><li><strong>You have 7 calendar days<\/strong> from when you <strong>receive<\/strong> your order to request a return.<\/li><li>The <strong>product<\/strong> must be in <strong>perfect condition,<\/strong> with its <strong><u>original tags still attached.<\/u><\/strong><\/li><li>For <strong>hygiene and safety reasons<\/strong>, certain items (like personalized products or consumables) <strong><u>cannot be returned.<\/u><\/strong><\/li><\/ul><p><strong>Meet these conditions?<\/strong> Awesome! Contact us, and we\u2019ll <strong>sort<\/strong> everything out quickly and smoothly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a2e7a12 elementor-widget elementor-widget-heading\" data-id=\"1a2e7a12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udce6 Return shipping costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cefc1c7 elementor-widget elementor-widget-text-editor\" data-id=\"cefc1c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We believe in being <strong>transparent<\/strong>:<\/p><ul><li>If you choose to return an item,<strong> you\u2019ll need to cover the shipping costs.<\/strong><\/li><li>If the return is due to an <strong>error on our part<\/strong> (e.g., wrong or defective product), we\u2019ll cover all the expenses. Of course, it\u2019s on us!<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6ba9db elementor-widget elementor-widget-heading\" data-id=\"d6ba9db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udcb6 How will you receive your refund?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30f28c3a elementor-widget elementor-widget-text-editor\" data-id=\"30f28c3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once we confirm that the product <strong>meets the return conditions<\/strong>, we\u2019ll process your <strong>refund immediately.<\/strong> Here\u2019s how it works based on your payment method:<\/p><ul><li><strong>Paid with a card or through WooPayments (Stripe)<\/strong>: The amount will be refunded to the same card or account you used for payment. The time it takes to reflect will depend on your bank, but it usually completes within <strong>a few business days.<\/strong><\/li><li><strong>Paid with PayPal<\/strong>: We\u2019ll refund the amount directly to your PayPal account. Please note that PayPal may <strong>take a few days<\/strong> to process it.<\/li><li><strong>Paid via bank transfer<\/strong>: Please provide us with your account number so we can process the refund. The time for it to appear in your account will depend on your bank.<\/li><\/ul><p>We promise to handle everything swiftly so you can get your <strong>refund<\/strong> as soon as possible! If you have any questions, feel free to email or call us\u2014we\u2019ll be happy to assist. \ud83d\udc8c<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf0b41e elementor-widget elementor-widget-heading\" data-id=\"7bf0b41e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83e\udde1 Thank you for trusting us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2051c324 elementor-widget elementor-widget-text-editor\" data-id=\"2051c324\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remember, when you shop at the <strong>Hippo Solidarity Store<\/strong>, you\u2019re helping <strong>create free educational resources for families living with hypoglycemia<\/strong>. So even if you need to return something, your little sugar boost continues to support our Mission. \ud83c\udf1f<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hippo Charity Store Return Policy\ud83e\udd9b\ud83d\udc99 Hello! Need to return something? No worries, at the Hippo Store, we\u2019re here to help with all the Love and make the process as easy as possible. Here\u2019s everything you need to know about handling returns and what to keep in mind. \ud83c\udf1f \ud83d\udc8c How to request a return? If &#8230; <a title=\"Return Policy\" class=\"read-more\" href=\"https:\/\/www.thehippohouse.org\/en\/return-policy\/\" aria-label=\"Read more about Return Policy\">Leer m\u00e1s<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-34963","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/pages\/34963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/comments?post=34963"}],"version-history":[{"count":0,"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/pages\/34963\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.thehippohouse.org\/en\/wp-json\/wp\/v2\/media?parent=34963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}